Propriety dictates: When people are talking, you wait until the conversation is over so that you can speak.
Some people don't understand this at all.
The most outstanding example: I was talking to a customer and about some lotion. It a legitimate question and it took some moment to explain. I'm in the middle of my conversation with this customer, there was this object speeding towards me from the corner of my eye. She sticks a product between my face and the other customers face and asks:
"How much does this cost?"
At this point I'm so annoyed, the woman I was talking to is appalled. I, with a little attitude, take the product flip it upside down because the price is at the bottom of the product, without looking at it and say, "10.50".
The woman doesn't say thank you or sorry, and walks away with an "oh".
I say sorry to the woman I was talking to and continue to explain.
We both were thinking the same thing, she could have waited or asked the other employees.
Its seems logical to ask me the price, I was the closest employee by two steps and we put the price in an inconvenient place, at the bottom.
Thing is that this happens a lot. People feel that their time is more important than courtesy and that other people don't have the right to the time. Unfortunately, for them, we all share time.
Wednesday, May 7, 2008
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